About two-factor authentication
Two-factor authentication is an additional security measure that adds an extra layer of security to your Mauve Insight account. Please note that in some instances, two-factor authentication may be forced by your organisation at their request. If enabled or forced, each time you log in, in addition to your password, you will be required to complete one of the following actions:
Enter a security code generated by the Google Authenticator or Microsoft Authenticator app on your mobile device. These codes are randomly generated and expire after two minutes.
Enter a six-digit numerical code that will be sent to your registered email address. These codes are also set to expire after two minutes.
A combination of both the security code generated by Google Authenticator or Microsoft Authenticator and a code sent to your email address for added, two-layer protection.
Enable/disable two-factor authentication (Google or Microsoft Authenticator option)
In order to enable two-factor authentication, first log in to your Mauve Insight account at https://insight.mauvegroup.com by entering your username and password.
On the left-hand main navigation menu, click on your name.
Click on the security tab under the My Settings header.
On the right-hand side of the screen, you will see the current status of the two-factor options and whether the authenticator app or email options are enabled or disabled.
To enable one of the options, select the Enable button.
For the Authenticator App option, a pop-up window will appear.
Using the Microsoft Authenticator or Google Authenticator apps (available from either the Apple Store or Android Playstore on your mobile device), open the app from your mobile device and then click on the Scan QR code option.
Scan the QR code on your screen using your mobile device.
Alternatively, you can manually type the ‘Key for manual entry’ into your mobile device.
Your mobile device will then provide a verification code. Enter the into Mauve Insight to pair the Mauve Insight platform and your mobile device for two-factor authentication purposes.
Future logins to Mauve Insight will now prompt you to provide a code from your mobile app. You can disable the setting by following the above steps, but instead clicking on the Disable option.
Enable/disable two-factor authentication (Email option)
In order to enable two-factor authentication for email, first login to your Mauve Insight account at https://insight.mauvegroup.com by entering your username and password.
In the left-hand main navigation menu, click on your name.
Now click on the security tab under the My Settings header.
On the right-hand side of the screen, you will see the current status of the two-factor options and whether the authenticator app or email options are enabled or disabled.
To enable the email option, click on the Enable toggle button.
A popup window will appear prompting you to enter a code. This code will be sent to the registered Mauve Insight email account.
Enter the code from the email and click Enable.
Email two-factor authentication is now turned on and you will be prompted to enter the code that is sent to your email every time you login to Mauve Insight.
To disable the option, repeat the process but instead select the Disable option.
Enable/disable two-factor authentication (Both options)
You can also use both options for additional security by following both guides above.
When logging into Mauve Insight, you will then be prompted to enter both an authentication code via Mobile and also via email request.
If you are having issues with the above, or if you need to reach out for more information then please contact the team. More information can be found in the following link.