When completing your expense report, the month that you select is the month in which the expenses will be processed.
Our cut-off date for processing expenses is the 8th day of the month. Any expenses submitted after this day, will be reimbursed with the following month’s salary. For example, if you would like your expenses to be processed with your February salary payment, you should submit your expenses before the 8th of February. Any expenses submitted after the 8th of February would be reimbursed with your March salary payment.
You can find a guide on how to submit your expense claims here.
If you were expecting your expenses to be paid and submitted these before the deadline or if the amounts do not match was expected to be paid then you can contact the Client Services team using the below article who will assist in rectifying the situation.
In special cases, Mauve might be able to help with late expense submissions. This option is only available in certain countries where off-cycle payments are possible and can be processed as a salary advance to be included in the next payroll. Any off-cycle payment will be made only if feasible in your country of work and at Mauve’s discretion.